Review the following list of COVID-19 frequently asked questions to ensure you're ready for your next in-gym experience.
At Zap Fitness, the safety of our members and staff is our number one priority. We have put an extensive range of protective measures in place (as listed above). These include (but are not limited to); hygiene stations placed in every area of the club, a strict “no towel, no train policy”, increased cleaning specifications, closure of non-essential areas and adhering to social distancing guidelines. Further protective measures include but not limited to:
Members bring a towel and own water bottle (no towel = no train)
Thorough cleaning of all equipment by staff
No shared equipment unless disinfected between uses
No cash transactions
Installation of hand sanitising units
Equipment set 1.5m apart (in some instances this has meant the decommission of some equipment)
In addition, staff will be issued with masks, disposable gloves and extensive cleaning kits ready for use.
We are following the COVID-19 developments in Victoria carefully. Today the Victorian Government has asked that local businesses including pubs, cafes, places of worship and gyms to temporarily close until 8pm, Thursday 12 August. As such we will be temporarily closing our Victorian clubs.
Your membership has been placed on a complimentary freeze until we are advised we can reopen and you will not be charged for the days the clubs are closed. If you had a membership debit in the few days prior to lockdown, your membership will be in a pro-rata credit.
We anticipate reopening the clubs from Friday 13 August. However, as this is a developing situation, we will continue to follow the Government guidelines and make any necessary changes to our procedures as they arise.
24/7 access is only available in Tasmania and South Australia. Victoria is temporarily closed.
Yes, Personal Trainers are back. If you’ve got an existing relationship with a Personal Trainer, please contact them directly. If you’re looking to engage with a Personal Trainer for the first time, please see our team during staffed hours or email [email protected]
Head to Find a Zap to access your local clubs staffed hours.
The World Health Organisation (WHO) recommends hygiene and other measures to reduce the general risk of infections by:
Frequently cleaning hands by using alcohol-based hand rub or soap and water
When coughing and sneezing cover mouth or nose with flexed elbow or tissue – throw tissue away immediately and wash hands
Avoiding close contact with anyone who has a fever or cough
If you have a fever, cough and difficulty breathing seek medical care early and share previous travel history with your healthcare provider.
This situation is evolving and we ask members to continue to check the below websites for the latests updates and guidance:
For more information on COVID-19 please visit Australian Government Department of Health or contact the National Health Information line on 1800 020 080.
For any membership enquiries get in contact with the team here or phone 1300 927 348.