The Zap Standard

The health and safety of our members and staff remains our top priority. That’s why we follow strict safety measures and cleaning protocols across all clubs, so our members can continue their health and fitness journeys with confidence. 

For more information on COVID-19 please visit Australian Government Department of Health or contact the National Health Information line on 1800 020 080.

What we're doing to keep you safe

Increased Cleaning Regime

  • Thorough cleaning of all equipment by both professional cleaners and staff.

  • No shared equipment unless disinfected between uses.

  • Increased COVID-19 education programs across all clubs.

Safety Measures

  • Hygiene stations placed nearby high-touch areas offering hand sanitiser, medical grade disinfectant for use and sanitising gym wipes.

  • Our staff have undertaken Australian Government training modules on COVID-19.

  • Closing water bubblers (bottled water will remain available to purchase).

  • Cash free purchases at Reception.

Social Distancing

  • Repositioned equipment where possible

  • Introducing new Group Exercise class procedures, including hygiene stations at studio entry and exits, and additional time between classes for cleaning and sanitisation

Keeping Each Other Safe

At this time, community is more important than ever. You can help us and your fellow members stay safe and healthy by following these guidelines.

  • Do not attend the gym if you’re feeling unwell.

  • Our strict ‘no towel, no train’ policy is in place.

  • We ask that you take responsibility for social distancing measures by adhering to dedicated floor markings, respect capacity rules and use only the equipment that is available.

  • Thoroughly wipe down all equipment before and after use, using the antibacterial wipes provided.

  • Always swipe into the club, this will enable more accurate attendance records.

  • Please be respectful to team members who are enforcing procedures.

Frequently Asked Questions

Is 24/7 access available?

24/7 access is only available in Tasmania and South Australia. Victoria is temporarily closed.

Will Personal Training be available?

Yes, Personal Trainers are back where clubs are open. If you’ve got an existing relationship with a Personal Trainer, please contact them directly. If you’re looking to engage with a Personal Trainer for the first time, please see our team during staffed hours or email [email protected].

How will you do contact tracing?

It’s important that you swipe into the club when visiting. This will allow us to trace when you have entered and left the club, should the data be required by the Department of Health. We also encourage members to download the Government COVIDSafe app. VIC members will also need to complete an additional QR code check in, as required by the state government.

Do I need to wear a mask?

Wearing a mask is your choice and not mandatory according to the Federal Government. However this is a developing situation and regulations differ in each state, so please refer to state government websites for updates. 

How do I get in touch with the membership team?

For any membership enquiries get in contact with the team here or phone 1300 927 348.