Discover a new way to tap into the gym with the Zap Fitness App.
Available exclusively to Zap Fitness members.
No more searching the bottom of your bag for a key tag; scan into the gym using our new app.
App Access is currently only being rolled out and tested at select clubs. View the full list of App Access clubs here.
Download on the App Store and Google Play Store. Check out our FAQs below for help with logging in.
Getting started with the app
1. Login to the member portal. If you don't know your password select the 'forgot password' link.
1. Download the Zap Fitness app and login with member portal details.
4. If you have an iPhone turn on Bluetooth and if you have an Android turn on NFC.
3. Start using the app to access your club 24/7.
AVAILABLE EXCLUSIVELY TO ZAP MEMBERS
No more searching the bottom of your bag for a key tag; scan into the gym using our new app.
How do I access the gym with the Zap Fitness App?
During staffed hours
Open your app, select the digital access button and hold your phone to the reader on the door
Outside of staffed hours
Open your app, select the digital access button and hold your phone to the reader at the 24/7 entry until it turns green
Clubs using App Access
VIC
Frequently asked questions
ACCESSING THE APP
How do I download the Zap Fitness App?
The Zap Fitness App is available to download on Google Play and the App Store. You can find and download the App by using the links below:
Make sure to set up your login on the Zap member portal first. By completing this step, you can simply log in and start using the Zap Fitness App straight away after downloading.
What is the Zap member portal?
The Zap member portal is an online platform where members can access exclusive content to inspire them on their fitness journey. We’re currently working on adding more exciting features to the portal soon, so stay tuned!
How do I log in to the Zap member portal?
If this is the first time you are logging into the member portal, then follow these steps:
Go to the member portal login page by clicking here.
Click the “Forgot your password?” link to set up your password.
Sign into the Zap member portal using your email address and the password you created.
If you can’t reset your password, please get in touch at [email protected] or call 1300 927 348 Monday to Friday between 8am-4pm AEST for help.
What’s my username?
Your username is the email address you used when you joined Zap. If you need to check your email address or update it, please get in touch at [email protected] or call 1300 927 348 Monday to Friday between 8am-4pm AEST for help.
How do I log in to the Zap Fitness App?
You can access the Zap Fitness App with your member portal username and password. You will need to have access to this portal before you can log in to the App. If you have not logged into the portal before then follow these steps:
Go to the member portal login page by clicking here.
Click the “Forgot your password?” link to set up your password.
Download the Zap Fitness App.
Sign into the app using your email address and the password you created.
If you can’t reset your password, please get in touch at [email protected] or call 1300 927 348 Monday to Friday between 8am-4pm AEST for help.
How do I reset my password?
On the Member Portal login page, click the ‘Forgot your password?’ link and submit your email address. If there’s an account with your email address, you’ll receive an email with instructions to set up a new password.
Once you receive the email, you will have 60 minutes to reset your password before the link expires.
The link in the password reset email has expired
You can resend the password reset email by requesting a new password on the Member Portal login page. Once you receive the email, you will have 60 minutes to reset your password.
I didn’t receive a password reset email
Please check your spam/junk/promotions or other email folders for a password reset email from Zap. If you still can’t see the email in your inbox, please get in touch at [email protected] or call 1300 927 348 Monday to Friday between 8am-4pm AEST for help.
I see an “account issue” error
This might happen if something has changed on your account. If the message is still appearing after a 24 hour period, please get in touch at [email protected] or call 1300 927 348 Monday to Friday between 8am-4pm AEST for help.
How do I unlock my account?
Too many unsuccessful login attempts (via the Zap Fitness App or member portal) will cause your account to lock.
To unlock your account follow the below instructions:
Visit the login page here.
Click the 'Unlock account' link and follow the directions to unlock your account.
Once your account is unlocked, you will be able to reset your password as normal and log in to the Zap Fitness App.
I have a different issue or the troubleshooting above hasn’t worked for me
Please get in touch at [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help, or send feedback directly via the App.
Why can’t I find the Zap Fitness app in the app store?
The Zap Fitness app requires Android 10 or higher, or iOS 14 or higher to operate. If your device does not currently have this, you will not be able to see this in your app store. Please update your device to a supported version to download the app. If your device does not support this or you are unsure please get in touch at [email protected] or call 1300 927 348 Monday to Friday between 8am-4pm AEST for help.
Can I use the Zap Fitness App on my apple watch?
The Zap Fitness App does not currently work with Apple watches but we're working to provide this option in the future.
ACCESSING THE GYM WITH DIGITAL ACCESS
Which clubs is digital access available at?
Digital Access is currently in the process of being rolled out nationally. You can find the full list of clubs here.
Why can’t I see digital access?
Not all clubs have digital access installed, check the list above to see if your club is using digital access. If the club you want to use is on the list and your phone shows digital access is still deactivated, please get in touch at [email protected] or call 1300 927 348 Monday to Friday between 8am-4pm AEST for help.
What do I do if the digital access screen is showing “unsuccessful”?
Please close the app and reopen it. If unsuccessful is still shown, please log out and back in. If the issue persists, please talk to our club team or call 1300 927 348 Monday to Friday between 8am-4pm AEST so that we can check your account.
My digital access pass is showing but when I hold it to the reader nothing happens
If you have an iOS device, please ensure you have Bluetooth turned on. You will also need to accept Bluetooth permissions within the app which will pop up on first open. If you did not do this when you first downloaded the app you can go into settings, scroll to the Zap Fitness app and switch on Bluetooth permissions.
If you have an android device, please ensure NFC is turned on and try again.
My digital access was working but now it is saying access disabled
Please tap on the digital access card or move to the profile screen in the app for further details on why your digital access may be disabled. If still unsure, please get in touch at [email protected] or call 1300 927 348 Monday to Friday between 8am-4pm AEST for help.
What are the operating software version requirements?
The Zap Fitness App requires Android 10 or higher, or iOS 14 or higher to operate. If your device does not support this or you are unsure, please get in touch at [email protected] or call 1300 927 348 Monday to Friday between 8am-4pm AEST for help.
What if my phone doesn’t have NFC?
If your device does not support NFC or you are unsure please get in touch at [email protected] or call 1300 927 348 Monday to Friday between 8am-4pm AEST for help.
Can I use the app across multiple devices?
You can login to the app across multiple devices. However, digital access will only be available in your registered device. When you log into the app and activate digital access you will be asked to register that device. If you need to register a different device, you can do this via the member portal.
Why is my digital access disabled?
Please tap on the digital access card or move to the profile screen in the app for further details on why your digital access may be disabled. If still unsure, please get in touch at [email protected] or call 1300 927 348 Monday to Friday between 8am-4pm AEST for help.
Can I use my apple watch to access the gym?
The Zap Fitness App does not currently work with Apple watches but we're working to provide this option in the future