WHERE FIT GETS DONE
The Zap Fitness App. Tap In. Train 24/7.
No more digging through your bag for a key tag. Scan in with the Zap Fitness app.
Available exclusively to Zap Fitness members.
Download the Zap Fitness App
Accessing The App
1. Download the Zap Fitness app.
2. Log in with your username and password. Forgotten it? Use the "forgot password" link.
3. Turn on Bluetooth and Location to Always On and if you have an Android turn on NFC, Bluetooth and Location
4. Open the app and access your gym.
FAQs
SETTING UP DIGITAL ACCESS
What do I need to do?
Download the Zap Fitness App and log in with the username and password you used when you joined Zap.
The app will then walk you through a short one-off setup.
I’m new to Zap - how do I set up Digital Access?
Download the Zap Fitness App and log in with the username and password you created when you joined.
The app will walk you through setup from there.
Watch the safety induction.
Upload your profile photo.
Register your device.
Turn on Bluetooth (iPhone) or NFC (Android), and Location, when the app asks.
Your phone is then ready to get you into the gym. It takes about three to four minutes, and you only do it once.
I already use the Zap Fitness App - what do I need to do?
Update the Zap Fitness App to the latest version from the App Store or Google Play.
Open the app and log in if you’re asked to.
Tap the Digital Access card on the home screen.
Complete the steps the app shows you.
Turn on Bluetooth (iPhone) or NFC (Android), and Location, when the app asks.
If you’ve already watched the safety induction or uploaded a profile photo, you won’t be asked to do them again.
Can I set it up later?
Yes. Tap Set up later during onboarding and come back to it any time from the Digital Access card on the home screen.
Why do I need to watch the safety induction?
The induction covers how to train safely in the gym, including outside staffed hours. It takes a couple of minutes, you only do it once, and it needs to be finished before Digital Access can be switched on.
Why do I need to upload a profile photo?
Your photo helps our team confirm your membership when you’re in the gym.
Why do I need to register my device?
Registering links your phone to your membership, so only your phone can get into the gym with your account.
How long does setup take?
About three to four minutes, and you only do it once.
GETTING INTO THE GYM
How do I get into the gym?
There are two ways, and you can use whichever suits you.
Tap your phone on the reader: Hold your phone just in front of the light on the reader until it turns green.
Press in the app: Open the Zap Fitness App, move close enough to the reader that it changes to “nearby” then tap the padlock.
What does “Nearby” mean?
It means Digital Access is ready. The card in the app stays locked until you are close enough to the gym, then changes to “Nearby” so you can then tap it to unlock the door.
Where are the readers?
The reader is at the entrance to the gym. Where a Zap has multiple entries, there is one at each door.
I’ve got a new phone - how do I move Digital Access across?
Log in on the new phone and the app will ask whether you want to register it instead. You can do this twice in any 28-day period.
You can be logged in on more than one device, but Digital Access only works on the registered one.
If you need to change device again, please get in touch at [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
Do I need an internet connection?
Press in app needs an internet connection. If you’re offline, have poor reception at the door, or your data is turned off - use tap on reader instead.
Tap on Reader works without an internet connection.
Why does the app need Bluetooth, NFC and Location?
Bluetooth (iPhone) and NFC (Android) are how your phone talks to the reader at the door.
Location confirms you’re at the gym when you tap in.
Why does Location need to be set to “Always”?
Setting Location to Always gives the best performance when you tap at the reader. It can work on a lower setting, but you may notice delays.
Is my location tracked?
Location is only checked at the moment you open a Zap door, to confirm you’re at the gym.
Your data is only used during entry, it is never stored or shared. You can read more in our privacy policy.
My phone is asking whether to keep allowing location - what should I choose?
Every so often, your phone checks whether you still want an app to use your location in the background. You’ll see a message showing where the Zap Fitness App has used your location recently, with two choices.
Choose “Always Allow”.
Digital Access uses your location to find the reader when you tap into the gym. With Always Allow, it works fastest. If you choose Only While Using, you may find it slower to get into the gym, or that it doesn’t work unless you open the app first.
If you’ve already chosen Only While Using, you can change it back at any time: Settings → Privacy & Security → Location Services → Zap Fitness App → Always Allow.
Is my personal information secure?
Digital Access uses secure authentication and encrypted communication with the readers at your gym.
YOUR ACCOUNT AND THE APP
How do I download the Zap Fitness App?
The Zap Fitness App is available on Google Play and the App Store.
Log in with the username and password you created when you joined Zap.
What’s my username?
Your username is the email address you used when you joined Zap.
To check or update it, please get in touch at [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
How do I log in if I’ve forgotten my password, or never set one?
Log in with the username and password you created when you joined Zap. If you don’t have a password, or can’t remember it:
Open the Zap Fitness App.
Tap Forgot password.
Enter your email address.
If there’s an account with that email address, you’ll receive an email with instructions to set a new password.
Open the email and follow the link. You have 60 minutes to use it.
Set your new password.
Go back to the Zap Fitness App and log in with your email address and new password.
If that doesn’t fix it you can speak to our team when you next visit the gym, email [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
How do I reset my password?
On the login screen, tap Forgot password and enter your email address. If there’s an account with that email address, you’ll receive an email with instructions to set a new password.
The link in my password reset email has expired
Request a new password from the login screen and we’ll send a fresh email. Once it arrives, you have 60 minutes to use the link.
I didn’t receive a password reset email
Check your spam, junk and promotions folders for an email from Zap.
If that doesn’t fix it you can speak to our team when you next visit the gym, email [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
I see an “account issue” error
This can happen when something has changed on your membership. If it’s still showing after 24 hours, speak to our team when you next visit the gym, email [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
How do I unlock my account?
Too many unsuccessful login attempts will lock your account.
1. Go to UNLOCK.
2. Tap Unlock account and follow the steps.
Once unlocked, you can reset your password and log in.
Why can’t I find the Zap Fitness App in the app store?
The Zap Fitness App needs Android 10 or higher, or iOS 14 or higher. If your device is older, the app won’t appear in your store. Update your device and try again.
If it can’t be updated you can speak to our team when you next visit the gym, email [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
Can I use my Apple Watch to access the gym?
No – this feature is unavailable
CAN'T GET IN?
Nothing happens when I tap my phone on the reader
Hold your phone just in front or on the light on the reader and give it a couple of seconds.
iPhone - Digital Access needs Bluetooth and Location. Check they are on, and that you’ve allowed the Zap Fitness App to use them.
Android - Digital Access needs NFC. Check it’s on and try again.
If that doesn’t fix it you can speak to our team when you next visit the gym, email [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
The reader doesn’t turn green, or my Digital Access card won’t activate
The card only wakes up when your phone finds the reader. The Digital Access card will change to “Nearby” when the phone successfully finds the reader. Until then it stays locked.
Move closer and wait a few seconds.
Check Bluetooth (iPhone) or NFC (Android) is on.
Check Location is on.
Close the app and open it again.
If that doesn’t fix it you can speak to our team when you next visit the gym, email [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
My Digital Access says “unsuccessful”
When an unlock doesn’t work, the app shows you why. Read the message before you try again - it tells you what to do next.
“No access to this location” Your membership doesn’t include entry to this gym. If you think that’s wrong, speak to our team, get in touch at [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
“Something went wrong” Something went wrong at our end. Close the app and open it again, then try once more. If it happens again, note down the error code shown under the message and quote it when you speak to our team. You can get in touch at [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
My Digital Access is disabled
If your Digital Access has been disabled, an error message underneath will give you the reason for it being disabled. Follow the prompts in the error message to resolve.
If that doesn’t fix it, speak to our team. You can get in touch at [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
Apple Pay opens when I tap my iPhone
That’s your phone reacting to the reader, not a problem with your membership - your Digital Access still works. To stop it happening:
Open Settings.
Tap Face ID & Passcode and enter your passcode.
Scroll to Allow Access When Locked.
Turn Wallet off.
I’ve finished setup and it still isn’t working
Close the app completely and open it again.
Check everything in the list at the top of this page.
Check you are connected to the internet.
Give it a few moments to refresh.
If that doesn’t fix it, speak to our team. You can get in touch at [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
I have a different issue, or nothing here worked
Speak to our team in the gym, get in touch at [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
How do I turn on Bluetooth, NFC or Location?
Iphone
Bluetooth (iPhone) - Settings → Bluetooth → turn on.
Location (iPhone) - Settings → Privacy & Security → Location Services → turn on, then set the Zap Fitness App to Always.
Android
NFC (Android) - Settings → search NFC → turn on.
Location (Android) - Settings → Location → turn on.
If you said no to a permission when you first opened the app, you can switch it back on the same way - find the Zap Fitness App in your phone’s app list and turn the permission on. Then reopen the app.
Bluetooth doesn’t appear in my Zap Fitness App settings (iPhone)
Two things cause this:
The app never asked for Bluetooth permission, because it wasn’t granted the first time you opened it.
Screen Time is blocking the request. Go to Settings → Screen Time → Content & Privacy Restrictions → Bluetooth Sharing and make sure the Zap Fitness App is allowed.
If that doesn’t fix it, speak to our team. Get in touch at [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
The app sent me to settings, but I can’t find Bluetooth there (iPhone)
There are two separate Bluetooth settings on an iPhone, and the app can only send you to one of them.
Letting the Zap Fitness App use Bluetooth - this is the screen the app takes you to. Settings → Zap Fitness App → Bluetooth → on.
Turning Bluetooth on for your phone - the app can’t take you here. Swipe down from the top-right of your screen for Control Centre and tap the Bluetooth icon or go to Settings → Bluetooth → on.
If that doesn’t fix it, speak to our team. Get in touch at [email protected], call 1300 927 348 Monday to Friday between 8am-4pm AEST for help or contact us
A permission is missing from my Zap Fitness App settings (Android)
Android handles this differently to iPhone - there’s no separate Bluetooth permission for apps. The ones that matter are:
Nearby devices - lets the app find the reader. Settings → Apps → Zap Fitness App → Permissions → Nearby devices → Allow.
Location - Settings → Apps → Zap Fitness App → Permissions → Location → Allow all the time.
NFC - a system-wide switch rather than an app permission. See “How do I turn on Bluetooth, NFC or Location?” above.
Tap into the gym 24/7 with the Zap Fitness App
Open your app, select the digital access button and hold your phone to the reader at the 24/7 entry until it turns green.