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This page sets out the Terms and Conditions of Dockvest Pty Ltd ACN 009 569 911 (trading as Zap Fitness 24/7) and its related companies (collectively, Zap).
Welcome to Zap! To assist us in providing the best fitness experience possible please ensure you read our terms and conditions. We advise you to only sign this membership agreement if you understand and agree to abide by these conditions. The information outlined in these terms and conditions can and will be used in the event of a discrepancy.
(a) An Access Set Up Fee is a one-time charge to cover the third party billing account establishment fee and set up costs of physical access to the gym.
(b) Agreement means this membership agreement made between you and Zap incorporating the documents referred to in clause 2(b).
(c) Billing Account means the bank account or credit card nominated by you to have your direct debit Membership Fees deducted from.
(d) Club means the Zap gym as specified in your Membership Agreement or any such Club that you use.
(e) Club Rules mean the Club rules as amended from time to time and which are displayed at the Club.
(f) DD Membership means a weekly membership, with recurring fortnightly direct debit payments.
(g) DD Membership Fee means the fortnightly fee payable for the DD Membership.
(h) Dishonour Fee means a $10.00 fee.
(i) Home Club Membership means a membership which enables you to access one Zap club only as nominated by you upon commencement of your membership.
(j) Passport Membership means a membership which enables you to access all Zap Clubs excluding Zap Salamanca.
(k) Questionnaire means the pre-workout questionnaire that the member is required to complete prior to using the Club.
(l) Zap means Dockvest Pty Ltd ACN 009 569 911 and includes its agents, representatives, officers, directors, shareholders, successors, assigns, affiliates, subsidiaries and employees.
(m) Member means an individual who has entered into this Agreement with Zap.
(n) Membership Agreement means the form provided to you by Zap requiring you to provide the relevant details to Zap (e.g. name, address, payment card details) relating to your membership.
(o) Membership Fees means the fees that are due and payable by you pursuant to this Agreement.
(p) Minor means members under the age of 16 and under the age of 18.
(q) Paid In Full (PIF) Membership means Members that have paid in advance according to the level of PIF membership as specified in this Agreement.
(r) Payment Agreement means the Agreement between you and us permitting our Third Party Payment Provider to provide the direct debit and credit card payment facilities to you on our behalf in accordance with the Payment Provider’s Direct Debit Request and Services Agreement.
(s) Payment Provider means the payment provider specified from time to time by Zap, which is currently DebitSuccess Limited unless Zap otherwise specifies.
(t) Payment Provider’s Direct Debit Request Service Agreement means the Payment Provider’s service agreement.
(u) Premium Membership means a membership which enables you to access all Zap Clubs including Zap Salamanca.
(v) Policies means the Zap membership policies as amended from time to time, which are located at www.zapfitness.com.au and available at your Club on request.
(w) Privacy Policy means the Zap privacy policy which is available at www.zapfitness.com.au or by emailing [email protected]
(x) Products means any products that are purchased pursuant to Zap sale of goods terms and conditions.
(y) Staffed Hours means the hours for the Club, which are located at the entrance to the Club or at www.zapfitness.com.au. Zap reserves the right to change the Staffed Hours at any time without notice.
(z) Written Notice means a notice in writing, given in person, by email or post to the parties’ last known address.
(aa) Supply Period: The supply period for a periodic or fixed term agreement is the Minimum Term and is a minimum of two weeks.
(ab) Periodic Agreement: The membership is for the supply of the prescribed goods and services on an ongoing basis and will continue until terminated by you or Goodlife.
(ac)Fixed Term Agreement: The membership is for a fixed term only and if further membership periods are required a new agreement will be required.
(ad) Upfront Membership: The membership is a Fixed Term Agreement paid for in totality upon commencement of the Agreement.
(ae) Account Service Fee is charged to Zap member accounts on a quarterly basis.
(a) Your membership is governed by this Agreement.
(b) This Agreement incorporates these terms, the Membership Agreement, the Policies, the Club Rules and the Privacy Policy.
(c) Accepting this Agreement does not automatically entitle you to a membership as your application may be subject to further review by Zap.
(d) Zap reserves the right, in its reasonable discretion, to amend this Agreement with notice to you.
(e) Zap holds, so far as a provision of this Agreement is for the benefit of a third-party, that provision on trust for the relevant third-party.
We offer a variety of flexible membership options to suit your needs and enable you to workout at a time that suits you in a friendly and relaxed environment conveniently located close to home or work.
Details of all our current membership options are available online at http://www.zapfitness.com.au.
(a) Nature of Membership: Your membership permits you to use Zap’s premises, facilities, equipment and services. Your membership is non-transferable.
(b) Change of Details: You must provide Zap with any changes to your details, which are relevant to your membership in writing.
(d) Your membership gives you automatic access after 24 hours of joining any Zap gym listed.
(a) You agree to pay all Membership Fees as set out in this Agreement and, if paying by direct debit, you also agree to be bound by the direct debit terms and conditions as described in the Payment Agreement and the Payment Provider’s Direct Debit Request Service Agreement.
(b) For a DD Membership you must make your payments on a weekly or fortnightly basis in advance.
(c) For a PIF membership, you must pay your membership in advance as indicated by Zap to you.
(d) Memberships can be suspended for up to 6 weeks per calendar year for the cost of $5 per week
(e) You must provide to Zap, in the form requested by Zap, a Payment Agreement authorising Zap’s Payment Provider to debit the Membership Fee due for each direct debit period from your Billing Account.
(f) Zap will endeavour to contact you by phone, sms or email to inform you of any overdue payments. In the event that Zap cannot contact you, it will provide you with Written Notice of overdue payments.
(g) A Member will be charged a Dishonour Fee in the event that a fortnightly direct debit payment is dishonoured by their financial institution.
(h) A Member will be charged a $15.00 Access Set Up Fee upon joining. Access to Zap gyms is provided by either digital application or by physical fob. If a Member accesses the gym by physical fob, a $30.00 fee will be charged for replacement if a Member damages or loses their fob.
(i) Additional fees (being bank charges or administrative charges) will apply for any overdue or late payments.
(j) If there are repeated failures to meet your payment obligations (other than through the fault of Zap or its Payment Provider), without prejudicing Zap’s rights to recover any overdue payments, your membership may be suspended or terminated by Written Notice to you.
(k) You acknowledge and agree that Zap may change its Payment Provider and that Zap and/or the current Payment Provider (acting on behalf of Zap’s instructions) may, in their sole discretion, assign or novate all existing Payment Agreements to a new payment provider. In the event that Zap or the current Payment Provider (acting on behalf of Zap’s instructions) assigns or novates the existing Payment Agreements to a new payment provider, you consent to Zap or
(l) the current Payment Provider providing your personal information (including, but not limited to your payment details, to its new payment provider) in accordance with this Agreement and Zap’ Privacy Policy.
(m) If your membership entitles you to a Discounted Price as indicated in the Fees section of your membership agreement, the Discounted Price will be the price that you will be charged for the duration of payments as indicated by the Discounted Price section. After the specified Discounted Price duration has lapsed, your Fees will revert to the price that is indicated within the Fees section for the remainder of the Minimum Term (if applicable), or ongoing for the remainder the membership, which is subject to change in accordance with the terms of the agreement.
(n) Zap reserves the right, at any time, to change the Membership Fees charged to Members for use of the Club facilities subject to any lifetime guarantee on membership price agreed to at the time of entering into the Membership Agreement. Zap agrees to use reasonable endeavours to provide you with Written Notice of the changes. The changes will take effect 30 days after the Written Notice has deemed to be received by you. We deem receipt to have occurred 2 business days after the Written Notice was sent. At the end of the 30-day period, you authorise Zap and/or the Payment Provider to debit the new amount to your account.
This clause outlines the permitted membership access/club entry, equipment usage and program participation provisions for minors.
Minors between the ages of 14 to 17 years may be eligible for a membership subject to the age policy from time to time and the following general terms and conditions:
Not all membership tiers are available to minors.
The minor must comply with all safety requirements of the Club as communicated to the member from time to time;
The minor’s membership may be cancelled for any inappropriate behaviour, misuse of equipment or failure to comply with safety requirements; and
The minor must comply with the applicable sections of the age policy.
AGE POLICY
14 years
Membership is permitted only with the consent and signature of the minor’s parent/legal guardian.
The parent/legal guardian assumes legal responsibility for performance of the minor’s obligations under this Agreement.
Access is permitted only during staffed hours and the minor member must be accompanied by their parent, legal guardian, suitably qualified personal trainer or other approved exercise professional.
Access is not permitted during unstaffed hours.
Members in this age group are not eligible to redeem Trial or Guest Passes or similar promotions.
Permitted usage for this age group is as follows and subject always to the above conditions:
Non weight-based group fitness
Cardio equipment
Other equipment prescribed by a medical or exercise professional
15 years
Membership is permitted only with the consent and signature of the minor’s parent or legal guardian.
The parent/legal guardian assumes legal responsibility for performance of the minor’s obligations under this Agreement.
Access is permitted only during staffed hours but the minor member is not required to be accompanied by their parent or legal guardian.
Access is not permitted in unstaffed hours.
Members in this age group are eligible to redeem Trial or Guest Passes or similar promotions provided that their parent or legal guardian attends the Club on first visit and signs as guarantor on waiver.
Permitted usage for this age group is as follows and subject always to the above conditions:
All group fitness classes
All challenges
Weight-based equipment
Cardio equipment
16 and 17 years
Membership is permitted only with the consent and signature of the minor’s parent or legal guardian.
The parent/legal guardian assumes legal responsibility for performance of the minor’s obligations under this Agreement.
Access is permitted during both staffed and unstaffed hours and the minor is not required to be accompanied by their parent or legal guardian.
Members in this age group are eligible to redeem Trial or Guest Passes or similar promotions provided that their parent or legal guardian attends the Club on first visit and signs as guarantor on waiver.
All classes and equipment are available, subject to any medical advice.
(a) Zap only grants Members, unless otherwise specified in this Agreement, access to the Club. Members are not permitted to bring a non-Member into the Club.
(b) If a Member breaches clause 6 (a) of this Agreement, the Member acknowledges that:
(i) they accept responsibility and liability on their personal behalf for any injury, loss or damage attributed to the non-Member whether or not caused through the negligence of Zap;
(ii) the act of bringing a non-Member into the Club constitutes automatic acceptance by the Member of a new membership for the non-Member. Accordingly, an Access Set Up Fee and the DD Membership Fee, will be charged to the Member in the following ways: (1) for a Member who holds a DD Membership, this amount will be deducted from their nominated bank account; and (2) for a Member who holds a PIF Membership, the Member will receive an invoice for this amount;
(iii) payment of the amount in accordance with the clause above will entitle the non-Member to use the Club for one fortnight;
(iv) in order for the non-Member to take advantage of the new membership, they will need to attend the relevant Club and comply with all of the obligations that all new Members are required to comply with pursuant to this Agreement; and
(v) Zap reserves the right to terminate without notice the membership of the Member who brings a non-Member into the Club.
(a) It is a condition of this Agreement that you participate in a scheduled Member orientation program.
(b) The orientation focuses on various aspects of the Club including, but not limited to, Club layout, amenities and entry and exit areas.
(c) Zap may suspend or terminate this Agreement in the event of unsatisfactory completion of the Club orientation prior to the commencement of exercise.
(d) You acknowledge and agree that “Zap” branded clubs may have different equipment and/or a different layout. You acknowledge and represent to Zap that you will seek assistance from Zap personnel before using equipment that is unfamiliar to you.
(a) It is your responsibility not to use any equipment which may adversely affect any medical condition.
(b) You hereby represent to your Club and Zap and their directors, officers, employees, contractors and agents that, to the best of your knowledge, you do not have any physical, medical or other disability or condition which may be affected or aggravated by, or which may result in any sickness, injury or death to you as a result of your use of the Club or its facilities.
(c) If you have any health or medical concerns now or after you join as a Member of the Club, you must discuss them with your doctor before using the equipment or the Club.
(d) You acknowledge that Zap did not give you any medical advice before you used the equipment, and cannot give you any medical advice after you use the equipment.
(a) Contractors and tenants provide some service in Clubs such as personal training, physiotherapy and massage.
(b) You will need to pay service fees directly to them and Zap is not responsible for those fees or for any associated costs of refunds. Any service they provide is a contract between them and you and Zap does not accept any responsibility for a breach of contract or negligence.
(c) If you make a claim because of something a contractor or tenant has or has not done, your claim should be brought against the provider, not Zap.
(d) You release Zap from any claim resulting from any act or omission by a contractor or tenant.
(a) It is a condition of membership with Zap that each Member, prior to using the Club, has to complete the Pre-Workout Questionnaire.
(b) You will not be permitted to use the Club until you have completed the Pre-Workout Questionnaire.
(c) Zap reserves the right to restrict, suspend or terminate your membership if Zap is of the reasonable opinion that you are unfit to utilise the Club on a 24/7 basis. If your membership is restricted or suspended for this reason, your membership will not be reinstated until you provide Zap with a medical certificate confirming that you are fit to train.
(a) For security purposes, Zap uses video and audio surveillance equipment to monitor the Club on a 24-hour basis.
(b) By accepting this Agreement, you acknowledge that by using any “Zap” branded club you will be subject to video and audio surveillance and recording.
(c) Video and audio surveillance is limited to the floor area only, and is not within the walls of the bathrooms or assessment rooms.
(a) You understand and acknowledge that Zap purchases or leases the equipment from a third party and therefore does not manufacture any of the fitness or other equipment used in the Club.
(b) You understand and acknowledge that Zap is providing recreational services and may not be held liable for defective products or equipment.
(a) Zap is not liable to you for any personal property that is damaged, lost, or stolen while on or around the Club including, but not limited to, a vehicle or its contents or any property left in the Club.
(b) If you cause damage to the Club or any equipment you are liable to Zap for its cost of repair or replacement.
(a) Zap is entitled to ask you to agree to exclude, restrict or modify its liability for death or personal injury suffered by you on Club premises, or from the use of our facilities or equipment.
(b) If you accept this Agreement, you agree to restrict the liability of Zap if you are killed or injured, with the result that compensation may not be payable if you or a third party suffers death or personal injury.
(c) Zap may refuse to provide you with the services if you do not agree to exclude, restrict or modify your rights by accepting this Agreement. Even if you accept this Agreement, you may still have further legal rights against Zap.
(d) A parent or legal guardian of a child who acquires recreational services for the child cannot legally agree to exclude, restrict or modify the child’s rights.
SOUTH AUSTRALIA
The following definitions and terms apply to South Australian Memberships only. If Periodic Agreement: the membership will continue until terminated by you or by Zap Fitness. If Fixed Term Agreement: the membership is for a fixed term only and if further membership periods are required a new agreement will be required. Supply Period: the supply period for supply of goods and services is a minimum of 2 weeks. Please cancel any direct debit authorisation for payments under this agreement for: Periodic Agreement: upon termination of the agreement; or Fixed Term Agreement: either at the end of the fixed term or on earlier termination.
Release and Indemnity (Victoria)
(a) Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you:
(i) are rendered with due care and skill; and
(ii) are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and
(iii) might reasonably be expected to achieve any result you have made known to the supplier.
(b) Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you accept this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form.
(c) You accept that your use of the facilities provided by Zap or at any “Zap” branded club is at your own risk and you acknowledge that the use of the facilities may involve risk or injury, whether caused by you or another party. By accepting this agreement, you agree that Zap will not be liable for any personal injury suffered on club premises, or from using our facilities or equipment. NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier’s part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.
(a) All new memberships are subject to a cooling off period of 7 business days.
(b) A request for termination of membership during the cooling off period must be made by Written Notice unless this Agreement is defined as an unsolicited consumer agreement under the Australian Consumer Law, in which case termination may be written or oral.
(c) For any membership terminated validly during the cooling off period, Zap will refund to you the total of all Membership Fees.
Suspension of payments may be possible under the terms of your Membership Agreement. Payments may be suspended for a minimum of 2 weeks at a time so long as the total time suspended within 12 months of membership commencement does not exceed 6 weeks. Payments can be suspended via the Zap Fitness app with the "Freeze my membership" functionality or by contacting the customer service team at [email protected] or by phone on 1300 927 348 Monday to Friday between 8am-4pm AEST to action the payment suspension. All membership freezes must be submitted at least 3 days prior to the date of the first suspended payment. There is a charge of $5.00 per week while the Membership Agreement is suspended unless a different fee is specified on the front of this Contract. Any time spent on suspension will be added onto the Minimum Term of the Membership Agreement so that the sum of the instalments payable for the Minimum Term or number of payments shall still be payable regardless of any suspension or suspension charges made.
CANCELLATION / TERMINATION
A cancellation request should be provided to your club as follows: During Cooling Off Period: Your membership is subject to a 7 day cooling off period.
The cooling off period applies to new memberships only and does not apply to membership renewals. The cooling off period starts from the date the agreement is entered into (the date the agreement is signed) and ends at the close of business 7 days later. Your membership can be cancelled during the cooling off period by contacting your home club via the club contact details as listed on the website. All monies paid will be refunded with the exception of the start up fee will be payable by the member if your Zap FOB or any other merchandise you received on joining are not returned. Zap may require an additional payment to recover costs in relation to any fitness services provided to the member within this period.
Permanent Sickness or Physical Incapacity: Zap requires a medical certificate stating that you cannot utilise any fitness services or facilities because of your permanent illness or physical incapacity. Zap may agree to cancel the membership upon payment of a cancellation fee of 10% of the minimum membership fee or $75.00 (whichever is less).
Cancellation for any other reason (within minimum term): You may terminate your membership agreement before the expiry of the minimum term (or payment amount) if all instalments and fees due up to the date of termination are paid and the relevant cancellation fee is paid in full at the time of cancellation request.
12 month membership The cancellation fee, if more than 6 months remaining on the minimum term of the Agreement, is $245 and, if there is less than 6 months remaining on the minimum term of the Agreement, is $195.
18 month membership The cancellation fee, if more than 6 months remaining on the minimum term of the Agreement, is $280 and, if there is less than 6 months remaining on the minimum term of the Agreement, is $195.
Zap requires you to contact our Customer Care Team on 1300 927 348 or email [email protected] on the website advising of your cancellation request.
Cancellations after completion of Minimum Term: Zap requires you to contact our Customer Care Team on 1300 927 348 or email [email protected] on the website advising of your cancellation request. There will be a period of notice of 30 days (or in SA – the specified supply period), unless otherwise specified, from the date of cancellation request to the date of termination, during which any payments that fall due must be paid in full. The notice period will exclude suspension or payment break time applied to your membership. Any instalments/fees due at the date of termination (including instalments/fees which fall due during the notice period) will remain a debt owed to and recoverable by Zap and/or their third-party debt collector .
Membership Transfers Memberships are transferable to non members. A transfer fee of $69 is payable.
Periodic (Ongoing) Membership Agreements After the expiry of the minimum term payments and after all instalments and fees due have been paid in full, should the box on the front of this Agreement requesting termination at minimum term be marked then this Agreement shall automatically terminate.
Should the box on the front of this Agreement requesting termination after the minimum term not be marked, then this Agreement shall continue indefinitely until such time as the Member makes a request, after the expiry of the minimum term for it to terminate. Refer to notice period in section 12.(d).
a) Zap may restrict your membership (including by limiting access to other Zap clubs and/or by limiting access to Staffed Hours) at any time on the following basis: i. concern for the health and/or safety of the Member; or ii. non-compliance, improper or harmful conduct engaged in by the Member.
(b) Zap may terminate your membership at any time on the following basis:
i. you fail to make any payments of your Membership Fees;
ii. Zap reasonably suspects that you are engaging in illegal activity in the Club;
iii. you fail to follow any of the Policies or Club Rules, or violate any part of this Agreement; or iv. your conduct is improper or harmful to the best interest of Zap Members.
(c) In the event that Zap terminates your membership in accordance with clause 18(b), termination will be effective on the date that Zap sends Written Notice. You are liable for all financial obligations until that date. If you are a PIF Member, Zap will not refund any unused portion of your fees.
(d) Upon termination of your membership by Zap, your access to the Club will be deactivated, and Zap has the discretion to deny your access to any Zap club. Any money owing to Zap when your membership ends, remains immediately due and payable and Zap will deduct the amount outstanding from any refund to which you may be eligible. If there is not enough money to cover the amount owing to Zap, you must pay the balance of the amount owing.
(e) Upon termination of your membership by your election, you may continue to access and use the Club for any period that you have paid in advance.
(f) Termination or expiration of this Agreement shall be without prejudice to the rights of each party against the other in respect of anything done or omitted under this Agreement prior to such termination or expiration.
(a) If you terminate the Agreement or stop the automatic debit arrangement in a manner not described in the Agreement, then you may be liable to Zap for any unpaid fees, or fees incurred by Zap.
Zap may assign or novate its rights under this Agreement at any time without prior consent or notice.
(a) Zap warns that whilst you are on our premises using our Club and recreational services, you are at risk of suffering physical harm or personal injury including broken bones, soft tissue injuries, joint injuries, permanent disability or death. These injuries may occur from you:
i. slipping on wet flooring;
ii. being struck by weights;
iii. colliding with equipment, or other Members;
iv. engaging in strenuous exercise and activities; or v. incorrect use of equipment or Club,
b) You acknowledge that any such injury may result not only from your actions but from the action, omission or negligence of others.
c) You acknowledge and agree that the above mentioned injuries and potential causes of injuries are not exhaustive, and there are other unknown or anticipated risks that may result in injury, illness or death.
d) You acknowledge that whilst every attempt is made to ensure that the recreational services and facilities provided by Zap are safe, there are some significant and inherent risks involved, and you agree that you are participating voluntarily at your own risk and responsibility, thereby exposing yourself to certain risks.
The Account Service Fee is charged to Zap accounts on a quarterly basis and includes but is not limited to maintenance of the following services:
Account billing services
Membership Transfer
The following changes are to be effective from 6th November 2023
Third Party Payment Provider:
Zap Fitness's Third Party Payment Provider (DebitSuccess/XPLOR) has updated its terms and conditions for Zap Fitness members. Their new terms and conditions are separate to Zap Fitness membership agreement and will no longer appear on Zap Fitness's website. A link to their terms and conditions is provided within Zap Fitness T&Cs and is also available https://debitsuccess.com.au/direct-debit-request/
1. Promoter. Dockvest Pty Ltd ABN 82 009 569 911 (trading as Zap Fitness 24/7) (Zap).
2. Offer Period. From 5:00pm 6 April 2023 to 11:59pm 5 April 2026 AEST.
3. Promotion. The Promoter is conducting a free 1-day pass promotion in all Participating Outlets to allow access for individuals in accordance with these terms and conditions.
4. Redemption. The Promotion can be redeemed in person or online at Participating Outlets.
5. Participating Outlets. The Participating Outlets for this Promotion are all Zap clubs within Australia.
6. Conditions.
The “Free Pass” offer is limited to one Free Pass per person and valid for first time Zap users only who are non-members. The user must live or work in the local area to their chosen Participating Outlet.
Prior to access the Participating Outlet, a Free Pass holder must:
Provide proof of photo identification;
Provide name, age, address and phone number/email address;
Read, understand and agree to any terms of entry and club conduct;
Read, understand and agree to any waiver and indemnity required by the Promoter.
The “Family & Friends Guest Pass” includes basic club access only. It does not include any additional products or services such as personal training or group classes. A “Family & Friends Guest Pass” can only be used in accordance with the Zap’s Age Policy. See zapfitness.com.au/terms for details.
The Free Pass allows access to the selected Participating Outlet during staffed hours only for one day from the date that the Free pass is issued and is only valid for that specific Participating Outlet.
The Free Pass must be activated before the expiry date on the Free Pass or via the redemption card/letter, and once activated is valid from the first visit date of use of the Free Pass. Free Passes that are not activated before the expiry date are void.
Any Free Pass gained under this Promotion cannot be used in conjunction with any other offer, it cannot be redeemed for cash or exchanged.
The Promoter shall not be liable for any claim, loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, except for any liability which cannot be excluded by law and the user of the Free Pass indemnifies the Promoter and the Participating Outlet in relation to any claim, loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury which is suffered or sustained.
Users of the Free Pass will be required by Zap to sign a waiver as well as any other documentation that the Promoter may reasonably require prior to accessing the facilities of the Participating Outlet.
Except as set out above, the standard Membership Terms and Conditions for memberships apply. See www.zapfitness.com.au for details.
7. Changes. Zap, in its sole and reasonable discretion, reserves the right to vary the Terms & Conditions of this Promotion at any time.
8. Acceptance. By participating in this Promotion, you understand and accept the Terms & Conditions of this Promotion. You acknowledge and agree that upon purchasing a Membership Package through this Promotion, you will be bound by the Terms and Conditions of Zap, available at: www.zapfitness.com.au/terms/.
1. Promoter. Dockvest Pty Ltd ABN 82 009 569 911 (trading as Zap Fitness).
2. Offer Period. The Promotion is available to individuals who sign up to Zap Fitness during the period from 9:00am 16 June 2025 to 11:59pm 2 July 2025 AEST.
3. Promotion. Zap Fitness will offer new members a $0 joining fee, four (4) weeks’ Free Time and 10% off on 12 and 18 Month Membership packages purchased during the Offer Period.
4. Eligibility: The Promotion will be available to anyone who has not been a member of Zap Fitness for the last 90 days prior to the commencement of the Offer Period.
5. Redemption. The Promotion can be redeemed in person at the prospective member’s chosen Zap club or online via the Zap Fitness website (https://join.zapfitness.com.au/).
6. Offer. The Promotion offers the following membership options at any participating outlet which are inclusive of a $0 joining fee, four (4) weeks Free Time and 10% off:
Passport – this membership option provides a member with access to all clubs nationwide, including 24/7 access.
12 month: $15.29 a week for the membership term (total minimum cost $768.88).
12 month: $13.49 (SOUTH AUSTRALIA ONLY) a week for the membership term (total minimum cost $682.48).
18 month: $12.59 a week for the membership term (total minimum cost $976.60).
Home - this membership option provides a member with access to one (1) club only including 24/7 access to that specific club location.
12 month: $13.49 a week for the membership term (total minimum cost $682.48).
12 month: $11.69 (SOUTH AUSTRALIA ONLY) a week for the membership term (total minimum cost $596.08).
18 month: $9.89 a week for the membership term (total minimum cost $776.80).
Premium - this membership option provides a member with access to Zap Premium in Salamanca
12 month: $17.09 a week for the membership term (total minimum cost $855.28).
18 month: $14.39 a week for the membership term (total minimum cost $1,109.80).
7. Conditions.
"Free Time" refers to the period of free time offered as part of the promotion or membership where full membership and access rights are granted but no payment is required. After the Free Time period the regular weekly instalment and any administration fees or start up products will start to be deducted from the nominated bank account. The Free Time will not form part of the minimum term of the membership on all terms (other than in South Australia on the 12-month membership term).
If the member chooses to accept their Free Time, they agree that the term of their membership shall be extended by the length of the Free Time. The member will still be required to make payments for a period of 12 or 18 months as per their membership term (other than in South Australia on the 12-month membership).
The offer only applies to membership agreements entered into between the outlined promotion dates and cannot be run in conjunction with any other offer including but not limited to corporate discounts.
The new member will be required to complete a 24/7 Induction, waivers and health screening tool prior to their first training session at Zap Fitness. Any minors will be required to have their membership signed by a parent or legal guardian, complete additional waivers & induction, and otherwise comply with the Zap Fitness Age Policy.
Except as set out above, the standard Membership Terms and Conditions for memberships apply. See www.zapfitness.com.au for details.
8. Changes. Zap Fitness, in its sole and reasonable discretion, reserves the right to vary the Terms and Conditions of this promotion at any time.
9. Acceptance. By participating in this Promotion, you understand and accept the Terms & Conditions of this Promotion. You acknowledge and agree that upon purchasing a membership through this Promotion, you will be bound by the Terms and Conditions of Zap Fitness, available at: https://www.zapfitness.com.au/terms/.
Promoter. Dockvest Pty Ltd ABN 009 569 911 (Zap Fitness).
Offer Period. From 9:00am AEST 1 March 2024 to 11:59pm AEST 1 March 2027.
Promotion. Current Zap Fitness members in Queensland, Western Australia, Victoria, South Australia or Tasmania may refer a non-member and receive fourteen (14) days of free membership time if the non-member joins (Offer). A maximum of 42 days free will be available to each participant in the Promotion, which is equivalent to three (3) referral joiners.
Eligibility. The Offer will be available to individuals who have not been members of Zap Fitness for 90 days prior to the commencement date of the Offer Period.
Redemption. The Offer can be redeemed in person at the member’s chosen Zap Fitness Club or by following the online form here.
Conditions. The 14 days free time is added as a payment break in the member’s membership except for South Australia where the 14 days free is included in the minimum term of the membership. Normal membership conditions apply thereafter. The free time will be applied within 60 days. The offer cannot be redeemed in conjunction with any other offer.
Consent. The participant confirms and warrants that they have the consent of the people they are referring to provide their details to the Promoter for the purpose of being contacted by the Promoter in relation to the Promoter’s products and services.
Changes. Zap Fitness reserves the right to vary the Terms & Conditions of this Promotion at any time at their sole discretion.
Acceptance. By participating in this Promotion, you understand and accept the Terms & Conditions of this Promotion. You acknowledge and agree that upon purchasing a Membership Package through this Promotion, you will be bound by the Terms and Conditions of Zap Fitness, available at: https://www.zapfitness.com.au/.
Dockvest Pty Ltd ACN 009 569 911 (trading as Zap Fitness) (“the Promoter”) is conducting the promotion in selected Zap Fitness clubs in TASMANIA, SOUTH AUSTRALIA, WESTERN AUSTRALIA, QUEENSLAND and VICTORIA ("Participating Outlets").
Zap Fitness is offering 2 x 30 minute sessions with a Zap Fitness Personal Trainer for $39 for new Zap Fitness members ("PT Intro Pack"). Limit of one PT Intro Pack redeemable per Zap Fitness member.
PT Intro Pack is available to individuals who have not been members of Zap Fitness for 90 days prior to the commencement date of the Offer Period. PT Intro Pack is not available to existing customers of a Zap Fitness Personal Trainer.
PT Intro Pack can be redeemed in person at available Zap Fitness clubs currently offering the PT Intro Pack.
The first session will include a health and fitness consultation to get an overview of the member's fitness goals. The member must ensure that the first session occurs within 7-days of purchase. The member must ensure that the second session occurs within 30-days of purchase. After 30 days, the sessions expire. Sessions are subject to Zap Fitness Personal Trainer’s availability. Zap Fitness will in their sole discretion nominate a suitably qualified personal trainer to conduct the sessions, and this may change in the event the nominated Zap Fitness Personal Trainer is not available. Booked sessions cannot be cancelled or rescheduled, unless at least 24 hours prior notice is given directly to the Zap Fitness Personal Trainer via their phone or email address. Failure to give at least 24 hours notice of non-attendance to the Zap Fitness Personal Trainer means that your session will be forfeited. Unless the law provides otherwise, you will not be entitled to a refund for The PT Intro Pack. It may be transferred to any eligible member subject to Zap Fitness consent which they can withhold in their sole discretion, acting reasonably. Except for any liability which cannot be excluded by law, Zap Fitness shall not be liable for any claim, loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained,and the member indemnifies Zap Fitness in relation to any claim, loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury which is suffered or sustained.
Zap Fitness reserves the right to vary the Terms & Conditions of this Promotion at any time at their sole discretion.
By participating in this Promotion, you understand and accept the Terms & Conditions of this Promotion. You acknowledge and agree that upon purchasing a Membership Package through this Promotion, you will be bound by the Terms and Conditions of Zap Fitness, available at: www.zapfitness.com.au
Promoter. Dockvest Pty Ltd (Zap Fitness) ABN 82 009 569 91.
Promotional Period. The Promotion is available to individuals who sign up to Zap Fitness during the period from 8:00am AEST 14 February 2024 to 11.59pm AEST 31 December 2027.
Promotion. Zap Fitness will offer new members 10% off 12- and 18-month minimum term direct debit memberships, including home and all club access.
Eligibility. The offer will be available to individuals who are employees of Corporate Partnership companies and who have not been members of Zap Fitness for 90 days prior to commencement date of the Promotional Period.
Redemption. The offer can be redeemed in person at the prospective members chosen Zap Fitness club or online via Zap Fitness website using the unique promo code.
Offer. The promotion offers the following membership options at any participating outlet:
Passport – this membership option provides a member with access to all clubs nationwide, including 24/7 access.
12 month: $15.29 a week for the membership term (total minimum cost $879.04).
12 month: $13.49 (SOUTH AUSTRALIA ONLY) a week for the membership term (total minimum cost $785.44).
18 month: $12.59 a week for the membership term (total minimum cost $1,075.96).
Home - this membership option provides a member with access to one (1) club only including 24/7 access to that specific club location.
12 month: $13.49 a week for the membership term (total minimum cost $785.44).
12 month: $11.69 (SOUTH AUSTRALIA ONLY) a week for the membership term (total minimum cost $691.84).
18 month: $9.89 a week for the membership term (total minimum cost $865.36).
Premium - this membership option provides a member with access to Zap Premium in Salamanca
12 month: $17.09 a week for the membership term (total minimum cost $972.64).
18 month: $14.39 a week for the membership term (total minimum cost $1,216.36).
7. Conditions.
The offer only applies to membership agreements entered into between the outlined promotion dates and cannot be run in conjunction with any other offer.
The new member will be required to complete a 24/7 Induction, waivers and health screening tool prior to their first training session at Zap Fitness. Any minors will be required to have their membership signed by a parent or legal guardian, complete additional waivers & induction, and otherwise comply with the Zap Fitness Age Policy.
The offer only applies to membership agreements entered into between the outlined promotion dates and cannot be run in conjunction with any other offer.
Except as set out above, the standard Membership Terms and Conditions for memberships apply. See https://www.zapfitness.com.au/terms/ for details.
8. Changes. Zap Fitness, in its sole and reasonable discretion, reserves the right to vary the Terms and Conditions of this Promotion at any time.
9. Acceptance. By participating in this Promotion, you understand and accept the Terms and Conditions of this Promotion. You acknowledge and agree that upon purchasing a Membership Package through this Promotion, you will be bound by the Terms and Conditions of Zap Fitness, available at: https://www.zapfitness.com.au/terms/
1. Promoter. Dockvest Pty Ltd ABN 82 009 569 911 (trading as Zap Fitness).
2. Offer Period. From 8:00am 16 December 2024 to 11:59pm 15 December 2025 AEST time
3. Promotion. Zap Fitness will offer BENY members 15% off of 12 and 18 Month Memberships that are purchased during the Offer Period.
4. Eligibility. The Offer will be available to individuals who are eligible BENY members and who have not been members of Zap Fitness for 90 days prior to the commencement date of the Offer Period.
5. Redemption. The Offer can be redeemed online using the promotion code via the Zap Fitness website (https://join.zapfitness.com.au/).
6. Offer. The Promotion offers the following membership options and costs (which are inclusive of the 15% discount) at any Participating Outlet:
Passport – this membership option provides a member with access to all clubs nationwide, including 24/7 access.
12 month: $14.44 a week for the membership term (total minimum cost $756.96).
12 month: $12.74 (SOUTH AUSTRALIA ONLY) a week for the membership term (total minimum cost $671.96).
18 month: $11.89 a week for the membership term (total minimum cost $948.58).
Home - this membership option provides a member with access to one (1) club only including 24/7 access to that specific club location.
12 month: $12.74 a week for the membership term (total minimum cost $671.96).
12 month: $11.04 (SOUTH AUSTRALIA ONLY) a week for the membership term (total minimum cost $586.96).
18 month: $9.34 a week for the membership term (total minimum cost $754.78).
Premium - this membership option provides a member with access to Zap Premium in Salamanca
12 month: $16.14 a week for the membership term (total minimum cost $841.96).
18 month: $13.59 a week for the membership term (total minimum cost $1,077.78).
7. Conditions
The 15% discount offered under the Promotion applies to new 12 and 18 month memberships packages purchased by eligible BENY members during the Promotion Period. The name and email address used to sign up at the gym must exactly match the details attached to the individual’s BENY account.
In any event that the new member fails to meet the eligibility criteria under this Promotion, specifically, proof that they are an BENY Member, Zap Fitness reserves the right to revoke the discount on their membership package and revert their price to the original retail price advertised to the public at that point in time.
“Participating Outlet” refers to all Zap Fitness clubs participating in this Promotion.
“BENY member” refers to an individual who is a verified member of the BENY platform.
The offer only applies to membership agreements entered between the outlined Offer Period and cannot be run in conjunction with any other offer including, but not limited to, corporate discounts.
The new member will be required to complete a 24/7 Induction, waivers and health screening tool prior to their first training session at Zap Fitness Health Clubs. Any minors will be required to have their membership signed by a parent or legal guardian, complete additional waivers & induction, and otherwise comply with the Zap Fitness Age Policy.
Except as set out above, the standard Membership Terms and Conditions for memberships apply. See www.zapfitness.com.au for details.
8. Changes. Zap Fitness, in its sole and reasonable discretion, reserves the right to vary the Terms & Conditions of this Promotion at any time.
9. Acceptance. By participating in this Promotion, you understand and accept the Terms & Conditions of this Promotion. You acknowledge and agree that upon purchasing a Membership Package through this Promotion, you will be bound by the Terms and Conditions of Zap Fitness, available at: https://www.zapfitness.com.au/terms/.
1. Promoter. Dockvest Pty Ltd ABN 82 009 569 911 (trading as Zap Fitness).
2. Offer Period. From 8:00am 16 December 2025 to 23:59pm 15 December 2025 AEST time.
3. Promotion. Zap Fitness will offer Bupa members 20% off of 12- and 18-Month Memberships that are purchased during the Offer Period.
4. Eligibility. The Offer will be available to individuals who are eligible Bupa members and who have not been members of Zap Fitness for 90 days prior to the commencement date of the Offer Period.
5. Redemption. The Offer can be redeemed online using the promotion code via the Zap Fitness website (https://join.zapfitness.com.au/).
6. Offer. The Promotion offers the following membership options at any participating outlet which are inclusive of a $0 joining fee and two (2) weeks Free Time:
Passport – this membership option provides a member with access to all clubs nationwide, including 24/7 access.
12 month: $13.59 a week for the membership term (total minimum cost $714.46).
12 month: $11.99 (SOUTH AUSTRALIA ONLY) a week for the membership term (total minimum cost $634.46).
18 month: $11.19 a week for the membership term (total minimum cost $895.38).
Home - this membership option provides a member with access to one (1) club only including 24/7 access to that specific club location.
12 month: $11.99 a week for the membership term (total minimum cost $634.46).
12 month: $10.39 (SOUTH AUSTRALIA ONLY) a week for the membership term (total minimum cost $554.46).
18 month: $8.79 a week for the membership term (total minimum cost $712.98).
Premium - this membership option provides a member with access to Zap Premium in Salamanca
12 month: $15.19 a week for the membership term (total minimum cost $794.46).
18 month: $12.79 a week for the membership term (total minimum cost $1,016.98).
7. Conditions.
The 20% discount offered under the Promotion applies to new 12 and 18 month memberships packages purchased by eligible Bupa members during the Promotion Period. The name and email address used to sign up at the gym must exactly match the details attached to the individual’s Bupa account.
In any event that the new member fails to meet the eligibility criteria under this Promotion, specifically, proof that they are a Bupa member, Zap Fitness reserves the right to revoke the discount on their membership package and revert its price to the original retail price advertised to the public at that point in time.
“Participating Outlet” refers to all Zap Fitness clubs participating in this Promotion.
“Bupa member” refers to an individual who holds a verified membership to Bupa online.
The offer only applies to membership agreements entered into between the outlined promotion dates and cannot be run in conjunction with any other offer including but not limited to corporate discounts.
The new member will be required to complete a 24/7 Induction, waivers and health screening tool prior to their first training session at Zap Fitness. Any minors will be required to have their membership signed by a parent or legal guardian, complete additional waivers & induction, and otherwise comply with the Zap Fitness Age Policy.
8. Changes. Zap Fitness, in its sole and reasonable discretion, reserves the right to vary the Terms and Conditions of this promotion at any time.
9. Acceptance. By participating in this Promotion, you understand and accept the Terms & Conditions of this Promotion. You acknowledge and agree that upon purchasing a membership through this Promotion, you will be bound by the Terms and Conditions of Zap Fitness, available at: https://www.zapfitness.com.au/terms/.
1. Promoter. Dockvest Pty Ltd ABN 82 009 569 911 (trading as Zap Fitness).
2. Offer Period. From 8:00am 16 December 2024 to 23:59pm 15 December 2025 AEST time.
3. Promotion. Zap Fitness will offer Medibank Live Better members 20% off of 12- and 18-Month Memberships that are purchased during the Offer Period.
4. Eligibility. The Offer will be available to individuals who are eligible Medibank Live Better members and who have not been members of Zap Fitness for 90 days prior to the commencement date of the Offer Period.
5. Redemption. The Offer can be redeemed online using the promotion code via the Zap Fitness website (https://join.zapfitness.com.au/).
6. Offer. The Promotion offers the following membership options (which are inclusive of the 20% discount) at any Participating Outlet:
Passport – this membership option provides a member with access to all clubs nationwide, including 24/7 access.
12 month: $13.59 a week for the membership term (total minimum cost $714.46).
12 month: $11.99 (SOUTH AUSTRALIA ONLY) a week for the membership term (total minimum cost $634.46).
18 month: $11.19 a week for the membership term (total minimum cost $895.38).
Home - this membership option provides a member with access to one (1) club only including 24/7 access to that specific club location.
12 month: $11.99 a week for the membership term (total minimum cost $634.46).
12 month: $10.39 (SOUTH AUSTRALIA ONLY) a week for the membership term (total minimum cost $554.46).
18 month: $8.79 a week for the membership term (total minimum cost $712.98).
Premium - this membership option provides a member with access to Zap Premium in Salamanca
12 month: $15.19 a week for the membership term (total minimum cost $794.46).
18 month: $12.79 a week for the membership term (total minimum cost $1,016.98).
7. Conditions.
The 20% discount offered under the Promotion applies to new 12 and 18 month memberships packages purchased by eligible Medibank Live Better members during the Promotion Period. The name and email address used to sign up at the gym must exactly match the details attached to the individual’s Medibank Live Better account.
In any event that the new member fails to meet the eligibility criteria under this Promotion, specifically, proof that they are a Medibank Live Better member, Zap Fitness reserves the right to revoke the discount on their membership package and revert its price to the original retail price advertised to the public at that point in time.
“Participating Outlet” refers to all Zap Fitness clubs participating in this Promotion.
“Medibank Live Better member” refers to an individual who holds a verified membership to Medibank Live Better online.
The offer only applies to membership agreements entered into between the outlined promotion dates and cannot be run in conjunction with any other offer including but not limited to corporate discounts.
The new member will be required to complete a 24/7 Induction, waivers and health screening tool prior to their first training session at Zap Fitness. Any minors will be required to have their membership signed by a parent or legal guardian, complete additional waivers & induction, and otherwise comply with the Zap Fitness Age Policy.
8. Changes. Zap Fitness, in its sole and reasonable discretion, reserves the right to vary the Terms and Conditions of this promotion at any time.
9. Acceptance. By participating in this Promotion, you understand and accept the Terms & Conditions of this Promotion. You acknowledge and agree that upon purchasing a membership through this Promotion, you will be bound by the Terms and Conditions of Zap Fitness, available at: https://www.zapfitness.com.au/terms/.
1. Promoter. Dockvest Pty Ltd ABN 82 009 569 911 (trading as Zap Fitness).
2. Offer Period. From 8:00am 16 December 2024 to 11:59pm 15 December 2025 AEST time
3. Promotion. Zap Fitness will offer WHEREFIT members 15% off of 12 and 18 Month Memberships that are purchased during the Offer Period.
4. Eligibility. The Offer will be available to individuals who are eligible WHEREFIT members and who have not been members of Zap Fitness for 90 days prior to the commencement date of the Offer Period.
5. Redemption. The Offer can be redeemed online using the promotion code via the Zap Fitness website (https://join.zapfitness.com.au/).
6. Offer. The Promotion offers the following membership options and costs (which are inclusive of the 15% discount) at any Participating Outlet:
Passport – this membership option provides a member with access to all clubs nationwide, including 24/7 access.
12 month: $14.44 a week for the membership term (total minimum cost $756.96).
12 month: $12.74 (SOUTH AUSTRALIA ONLY) a week for the membership term (total minimum cost $671.96).
18 month: $11.89 a week for the membership term (total minimum cost $948.58).
Home - this membership option provides a member with access to one (1) club only including 24/7 access to that specific club location.
12 month: $12.74 a week for the membership term (total minimum cost $671.96).
12 month: $11.04 (SOUTH AUSTRALIA ONLY) a week for the membership term (total minimum cost $586.96).
18 month: $9.34 a week for the membership term (total minimum cost $754.78).
Premium - this membership option provides a member with access to Zap Premium in Salamanca
12 month: $16.14 a week for the membership term (total minimum cost $841.96).
18 month: $13.59 a week for the membership term (total minimum cost $1,077.78).
7. Conditions
The 15% discount offered under the Promotion applies to new 12 and 18 month memberships packages purchased by eligible WHEREFIT members during the Promotion Period. The name and email address used to sign up at the gym must exactly match the details attached to the individual’s WHEREFIT account.
In any event that the new member fails to meet the eligibility criteria under this Promotion, specifically, proof that they are an WHEREFIT Member, Zap Fitness reserves the right to revoke the discount on their membership package and revert their price to the original retail price advertised to the public at that point in time.
“Participating Outlet” refers to all Zap Fitness clubs participating in this Promotion.
“WHEREFIT member” refers to an individual who is a verified member of the WHEREFIT platform.
The offer only applies to membership agreements entered between the outlined Offer Period and cannot be run in conjunction with any other offer including, but not limited to, corporate discounts.
The new member will be required to complete a 24/7 Induction, waivers and health screening tool prior to their first training session at Zap Fitness Health Clubs. Any minors will be required to have their membership signed by a parent or legal guardian, complete additional waivers & induction, and otherwise comply with the Zap Fitness Age Policy.
Except as set out above, the standard Membership Terms and Conditions for memberships apply. See www.zapfitness.com.au for details.
8. Changes. Zap Fitness, in its sole and reasonable discretion, reserves the right to vary the Terms & Conditions of this Promotion at any time.
9. Acceptance. By participating in this Promotion, you understand and accept the Terms & Conditions of this Promotion. You acknowledge and agree that upon purchasing a Membership Package through this Promotion, you will be bound by the Terms and Conditions of Zap Fitness, available at: https://www.zapfitness.com.au/terms/.